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  • Privacy Policy

    Your privacy is essential for Transport Care NV. This Privacy Statement applies to:

    Our websites, further referenced as “Website”

    The (commercial) relationship between Transport Care NV and its customers, partners and prospects.

    This Privacy Statement covers, among other things, the personal data that Transport Care NV collects, uses and processes in response to the EU Regulation of 2016, or GDPR (General Data Protection Regulation).

    Visiting the Website, creating an account (demo account or personal account) implies your explicit approval of this Privacy Statement, by exchanging your personal data or opt-in.

    Personal data that are processed

    Transport Care NV can process the following personal data:

    • Your first and last name
    • Your address details
    • Your phone number
    • Your email address
    • Your IP address
    • Your company name
    • Your username and password
    • Your VAT number
    • Your use of the Website, the WACSOnline platform and subsequently linked technological developments (eg mobile applications, …), including but not limited to IP address, browser type, pages visited.

    In addition, we also automatically collect anonymous data relating to your visit of the Website and use of our cloud solutions. We are unable to identify you based upon this information.

    How we collect your data

    Transport Care NV can collect your data in the following ways:

    • A collaboration with Transport Care NV
    • Visit of the Website
    • Requesting a quote
    • Registering for the newsletter (opt-in)
    • Correspondence with and coming from on Transport Care NV
    • Creating and using a (demo) account
    • The use of the software solutions and services of Transport Care NV

    Why we need your data

    Transport Care NV uses your data for the following processing:

    • As part of the implementation of an agreement with Transport Care NV
    • Providing the services of Transport Care NV for our software solutions
    • Performing functional and / or technical support
    • Sending targeted marketing and advertising, updates and promotional offers based on your communication preference
    • The administrative processing of our agreement such as, but not limited to, the sending of invoices and the collection of payments
    • Optimizing the quality, management and content of the Website and the software solutions
    • Statistical purposes
    • Creating a quotation

    Storage time of the data

    Transport Care NV does not store your personal data longer than strictly necessary to achieve the goals for which your data has been collected – unless a longer storage period is required or justified by law or compliance with another legal obligation. Your data will not be stored for longer than a year, if no agreement is made with you.

    Sharing the information with third parties

    Transport Care NV does not provide your personal data to third parties, unless it is necessary to provide our services within the agreement. If it is necessary for Transport Care NV to disclose your personal data to third parties in this context, the third party concerned is obliged to use your personal data in accordance with the conditions of this Privacy Statement.

    The software solutions used by Transport Care NV have been screened and are compliant with the GDPR legislation.

    It may be possible that Transport Care NV discloses your personal details to competent authorities, in case of:

    • Obligations on the grounds of the law or in the context of judicial or future legal proceedings
    • To safeguard and defend our rights

    Furthermore, Transport Care NV will use your data only for personal use.

    Visiting the Website

    The Website of Transport Care NV collects general visitor data, including, but not limited to, the IP address of your computer and the time of retrieval and data that your browser sends. This data is used for analysis of visitor and click behaviour on the Website. Transport Care NV uses this information to improve the functioning of the Website. The data is anonymised as much as possible and is not provided to third parties.

    The Website may contain hyperlinks to other websites, as well as integration with social media components such as, but not limited to, Facebook, Twitter and LinkedIn. Transport Care NV is not responsible for the privacy policy of those third parties, and we refer to their respective Privacy Statement.

    Google Analytics

    Transport Care NV uses Google Analytics to keep track of how users use the Website. The information thus obtained, including the address of your computer (IP address), is transferred to and stored by Google on servers in the United States. Read the privacy policy of Google and Google Analytics for more information.

    Google uses this information to keep track of how our Website is used and to provide reports to Transport Care NV.

    Google may provide this information to third parties if Google is legally obliged to do so, or insofar as these third parties process the information on behalf of Google. Transport Care NV has no influence on this.

    Transport Care NV has not given Google permission to use Analytics information obtained via Transport Care NV for other Google services.

    Viewing, correcting or removing your data

    You have the right to view, correct or delete your personal data (‘right to be forgotten’).

    You can send your request about this to info@transportcare.eu. Transport Care NV will respond to your request as soon as possible, within the legally determined period.

    If you no longer wish to receive newsletters according to your communication preference, you can unsubscribe at any time by clicking on the relevant link in the newsletter.

    In addition, you can always use your account to update, change and / or verify your personal details – which you provided when you created your (demo) account.

    Transport Care NV as a processor

    Transport Care NV takes the necessary precautions to comply with the GDPR legislation as a data controller, but also as a data processor, whereby our customers / users enter personal data in our software solutions (Usage data) It is important to emphasize that when you enter personal data into our software solutions, for example from your own customers, you act as a data manager. In this case you have the exclusive responsibility to comply with the GDPR legislation and our software only functions as facilitator and processor of this data. Transport Care NV does not own the User Data. It is the responsibility of the data manager to inform the persons processed in the Usage Data and to request approval. Transport Care NV has included the necessary functionalities in its software solutions to support the data manager to be compliant with the GDPR legislation.

    Security of your data

    Transport Care NV takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification.

    The Website of Transport Care NV uses a reliable SSL Certificate to ensure that your personal data does not fall into the wrong hands.

    In addition, Transport Care NV uses (software) solutions which, in turn, have taken appropriate measures to comply with the GDPR legislation. Depending on the software solution used, the data is stored at data center(s) within the EU or in the US. For the solutions where the personal data is stored in the EU, we only work with partners who are in line with the GDPR legislation. Regarding the stored data in the US, we only work with companies with a Privacy Shield certificate, which complies with the EU-US Privacy Shield principle and the Swiss-US Privacy Shield principle, as decreed by the US Department of Commerce regarding the collection, use and storage of personal data from countries in the European Union and Switzerland.

    If you have the impression that your details is not properly secured or that there are indications of abuse, or if you want more information about the security of personal data collected by Transport Care NV, please contact us.

    Transport Care NV can be reached at:

    Address: Elisabethlaan 427, 8400 Oostende, België

    Registration number: 0810.800.036

    Phone: 059 561 835

    Email: info@transportcare.eu

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